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FAQ


I've read your HijackThis article, and still don't understand. Can you analyze my log for me?

I'm sorry, but no. I get a ton of e-mails in general about misc. stuff, and reading even those takes a considerable amount of time. Reading a HijackThis log takes much longer, and so it'd take me days to get through my inbox if I read every log that was sent to me. My recommendation is to use the Log Analyzer, or to post it on a tech forum.


You didn't respond to my e-mail! Did you even read it?

I try to respond to everything I get, but some things slip through the cracks. However, if it's a HijackThis log, then I'm sorry, but I've likely ignored it.


I've done everything that you've said on this site, and my computer is still infected with spyware! How do I fix it?

New variants of our friendly neighborhood spyware come out all the time. Increasingly they are getting more and more crafty about where they hide their selves and how they load. HijackThis's evolution is a perfect example of the adaptation, more and more places have been added for it to look. People figure out how to remove the spyware, and so the writers of the spyware figure out newer and more creative places to hide it. If you can't figure it out, don't sweat it, I would suggest taking it to a professional.


What do you do for a living, why was this site made?

I run a computer repair business, and do this in my spare time for kicks. It's much easier to point any questions I get over the phone to this site than to try to walk a person through stuff vocally. I also like to help out people with problems. It makes me feel squishy inside.



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